Support Analyst

Harlan, IA 51537

Posted: 11/10/2022 Employment Type: Permanent Application Link: 4142

Job Description

Support Analyst

Harlan, IA


The Support Analyst will be responsible for maintaining current systems and ensuring availability of systems to end users, with the ability to tackle a wide range of issues and problems. The ideal candidate will have demonstrable knowledge and experience with Windows Office 365 and Personal Computer hardware as well as a good understanding with server/networking equipment and solutions. Experience at a small/mid-sized business environment is preferred. A wide range of knowledge, experience, and ability will be considered for this role.

Core Responsibilities:
  • Work with IT & Management to maintain and improve server/network and systems.
  • Man the Helpdesk. Manage tickets, ensure completion, and log solutions. Troubleshoot and solve issues related to clients, servers, network, printers, faxes, scanners, VPN, etc.
  • Setup new devices. New user onboarding, upgraded switches, computer upgrades, etc.
  • Ensure uptime. When a user/system/network segment is unavailable it is your responsibility to troubleshoot and fix the problem or determine when escalation is appropriate.
  • Maintain Security. Keep software and firmware current. Follow established security guidelines, work with IT & Management to improve and adapt guidelines. Stay abreast of security trends.
  • Analyze & improve. Every 6 months, submit a report with a summary of events and issues and suggestions of where/when/how to implement improvements. Perform network monitoring and analysis to implement performance tuning.


The Ideal Candidate Will Have:
  • Effective communication skills. Must be able to communicate issues and solutions to executives, management, employees, and vendors.
  • Refined problem-solving skills. Demonstrable knowledge and ability required.
  • Ability to maintain a system and provide input for improvements.


Required Qualifications:
    • A+, N+, Cisco, MCP or other entry level certificate.
    • OR Associates Degree
  • Ability to lift 50 lbs, work in small spaces, and assist with wiring and cabling duties.


  • Knowledge of IBM i.


Additional Information:
  • Start Date: ASAP
  • Assignment Length: Direct hire, candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer




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