CSS Staffing
https://cdn.haleymarketing.com/templates/62713/logos/cssus-hml.png
http://www.cssus.net
http://www.cssus.net
true
O365 Help Desk, Onsite and in Field
Omaha, NE
Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity! Help Desk with growth path- hiring all levels. Our client opportunity provides a structured path with regular recognition and growth including certificate bonuses and training.
About the Client:
(1) Incredible work culture
Core Responsibilities:
Additional Information:
O365 Help Desk Analyst
11011 Q St Suite 104C Omaha, NE 68137 US
Posted: 09/26/2024
2024-09-26
2024-11-06
Employment Type:
Permanent
Application Link: 4376
Job Description
O365 Help Desk, Onsite and in Field
Omaha, NE
Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity! Help Desk with growth path- hiring all levels. Our client opportunity provides a structured path with regular recognition and growth including certificate bonuses and training.
About the Client:
(1) Incredible work culture
- Supportive, family friendly environment
- Management who excels at fast tracking their employees in their technical growth and has genuine care for their people
- Annual events as a company and quarterly lunches and events (Escape room, Top Golf and other team building fun)
- New Hires will be trained in higher complexity of Windows Engineering, Azure, O365, Networking, Firewalls
- Career pathing
- Bonuses to team that provides a reward card to redeem online for completing small steps that help things run smoothly (i.e. weekly timesheets)
- Pay for certification tests and increase base when each certification is passed (some are 3-4K increases)
Core Responsibilities:
- Provides Level 1, 2 and 3 help desk support of national clients via phone
- Configures, installs, and troubleshoots PC systems, peripherals, and 4G wireless routers
- Provides helpdesk and technical support for customers online, via email, and over the phone
- Maintains a high degree of end-user support ensuring equipment, software, communications, and training are sufficient for all end-user needs
- Configures and tests customer purchased equipment before shipment
- Creates and manages tickets on the helpdesk system
- Develops a strong understanding of company products sold, equipment, requirements, and objectives to ensure customers are provided with high-quality support and satisfaction (including 4G modems and routers)
- Adheres to internal procedures and suggests improvements if needed
- Provides weekend/after-hours emergency coverage when needed and scheduled (On-call rotation)
- Maintains and projects professionalism when speaking/interacting with customers
Additional Information:
- Start Date: ASAP, Salary between 35-50K
- Onsite and field work
- Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer
- Many bonus opportunities in a growing managed service environment with a very successful track record at growing young talent who are ready and eager to learn
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Omaha, NE
Ready to take the next leap in your career? Explore our job opportunities in the vibrant city of Omaha, Nebraska, where endless growth possibilities await. Known for its Midwest charm and bustling job market, Omaha offers a perfect blend of big-city amenities and small-town feel. From the iconic Henry Doorly Zoo, the renowned Orpheum Theater, to the annual College World Series, Omaha is a hub of cultural attractions and bustling activity. Indulge in the famous Reuben sandwich, catch a game with the beloved Creighton Bluejays, or unwind at the tranquil Heartland of America Park. Discover your dream job in this dynamic city – where work meets play, and opportunities are endless.