IT Technician
Employment Type:
Permanent
Application Link: 4518
Job Description
IT Support Technician
Location: Osceola, IA / Creston, IA
Schedule: Field-based role: approximately 3 days/week onsite in Osceola and 2 days/week supporting a secondary regional location within a 35-mile radius
Salary: $45,000–$50,000 annually
Position Overview
We are seeking an IT Support Technician to provide hands-on technical support for hardware, software, and technology systems across multiple locations. This role is ideal for someone who enjoys troubleshooting, supporting end users, and working independently while also collaborating with a broader technology team.
The technician will assist with device setup, maintenance, installations, upgrades, and day-to-day technical support for staff and clients. This position includes a combination of onsite support in Creston and travel to nearby sites.
Key Responsibilities
Location: Osceola, IA / Creston, IA
Schedule: Field-based role: approximately 3 days/week onsite in Osceola and 2 days/week supporting a secondary regional location within a 35-mile radius
Salary: $45,000–$50,000 annually
Position Overview
We are seeking an IT Support Technician to provide hands-on technical support for hardware, software, and technology systems across multiple locations. This role is ideal for someone who enjoys troubleshooting, supporting end users, and working independently while also collaborating with a broader technology team.
The technician will assist with device setup, maintenance, installations, upgrades, and day-to-day technical support for staff and clients. This position includes a combination of onsite support in Creston and travel to nearby sites.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, peripherals, and related technology equipment
- Troubleshoot hardware, software, and connectivity issues
- Install, configure, and upgrade computer systems and applications
- Set up new equipment and assist with technology deployments
- Support audio/visual equipment and conference technology as needed
- Document service requests, resolutions, and inventory records
- Assist users with technology-related questions and training
- Participate in technology projects, initiatives, and ongoing improvements
- Support events, meetings, and other organizational technology needs
- Associate degree in Computer Technology, Information Technology, or related field preferred
OR equivalent combination of education and technical support experience - Experience supporting Windows-based computer environments and common peripherals
- Strong troubleshooting and customer service skills
- Ability to work independently and prioritize multiple tasks
- Excellent communication and interpersonal skills
- Valid driver’s license and ability to travel between sites
- A+ Certification preferred or willingness to obtain within the first year
- Desktop support or help desk experience
- Hardware/software installation and maintenance
- Audio/visual or conference room technology support
- Experience supporting multiple locations or field users
- Single health insurance coverage provided at no cost to the employee
- IPERS participation (state pension program)
- Professional development funding ($1,000 every two years)
- Paid time off package including vacation, sick leave, and family sick leave
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Ready to embark on a new career adventure? Explore job opportunities in the vibrant area surrounding Osceola, Iowa! Nestled in Clarke County, this charming region offers a unique blend of small-town charm and growth opportunities that are second to none. With historic landmarks like the Clarke County Courthouse and the Lakeside Casino, to local flavors at the Woodburn Pizzeria and beautiful natural spaces like East Lake Park, Osceola is brimming with enchanting features. Embrace the arts at the Prairie Moon Winery & Vineyards or catch a show at the Lakeside Casino Theatre. Discover why Osceola is a hidden gem for job seekers ready to thrive in a welcoming community that offers both professional growth and a high quality of life.