Cisco Voice Call Manager/ Contact Center

Omaha, NE

Posted: 05/08/2019 Category: Engineer Application Link:
Location/City: NE - Omaha
Job Type: * Select Type
Category: Engineer

Cisco Voice Call Manager
Omaha, NE

U.S. Citizens and those authorized to work in the U.S. Are encouraged to apply. We are unable to sponsor at this time

Do you have a great manager who lets you do what you do best? If not, take a look at this opportunity. Work with a great team where your opinion counts! As a bonus you'll be working with the latest technology so you stay on the cutting edge. Please apply to learn more; a CSS recruiter will contact you ASAP to share more details.

Core Responsibilities:
* The Telecom Engineer sets-up, arranges, or removes switching and dialing equipment used in central offices
* This position services, repairs telephones and other communication equipment on Company property. May install equipment in new locations or install wiring and telephone jacks in buildings under construction
* Directs projects assigned by management by planning plans of action, resource allocation and monitoring progress. - Plans, designs, engineers and constructs telecommunications systems (e.G. Voice, data, VoIP, etc.)
* Analyzes telecommunications problems and needs (e.G. Interference, intelligibility, clarity, etc.) to determine the most appropriate means of reducing, eliminating and/or avoiding current and future problems and improving communications
* Determines appropriate configurations of telecommunications hardware and software to ensure the desired performance of telecommunications equipment
* Researches, gathers and compiles relevant technical information to enhance, modify, and maintain assigned networks and telecommunications systems
* Evaluates new products and services from vendors to determine applicability to hardware, software, networks, and telecommunications systems in use by company
* Drafts engineering project proposals to define goals, identify the scope, background and needs, and ascertain cost of equipment, parts and services
* Designs and implements telecommunications systems to interconnect equipment from different manufacturers, service providers and/or client agencies
* Maintains and analyzes telecommunications equipment inventory to determine quantities needed by age, make, user and other qualifiers, and determine base information for equipment replacement issues
* Creates manuals for use by system users to provide information needed to operate assigned telecommunications equipment and systems
* Directs communications projects of major scope and cost extending over several fiscal years and involving engineering personnel and vendors
* Drafts, submits for approval, and implements technical practices, section policies and standards to establish proper methods and practices of completing responsibilities in the telecommunication sections
* Monitors assigned networks and telecommunications systems to assess need for updates, upgrades, enhancements, preventive maintenance and/or new systems

The Ideal Candidate Will Have
* Bachelor degree in Computer Science, related field, or equivalent experience required - 4 years of experience in the field or related area
* Microsoft Office, Windows, Nortel Meridian
* Must have an understanding of structured wiring as well as knowledge of Nortel Meridian operating system and understanding of TCP/IP networking
* Must have an understanding of the following Avaya platforms -Communication, Manager, Session Manager, C51000, contact Center, Call Pilot, Aura Messaging
* Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connections/Unified Messaging, Packaged Contract Center Enterprise (PCCE), Cisco Emergency Responder, Cisco UC on UCS, Cisco Telepresence
* Voice gateways and protocols
* PSTN circuits (PRI, T1, SIP, analog, FXO, and FXS)
* SIP experience

* Knowledge of Nortel or Avaya PBX systems

Additional Information:
* Start Date: ASAP
* Direct hire, permanent - U.S. Citizens and those authorized to work in the U.S. Are encouraged to apply. We are unable to sponsor at this time

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.